Returns

At [homeodocs], we value your trust and are committed to providing only genuine, safe, and high-quality healthcare products.
However, we understand that under certain circumstances, you may wish to return or replace an item.
This Returns & Refund Policy outlines the terms and conditions for returning or refunding an order.

1. Eligibility for Return

Due to the sensitive nature of healthcare and pharmaceutical products, most items are not eligible for return once delivered.
However, returns are accepted under the following conditions:

• ✔ You received a damaged or defective product.
• ✔ The product delivered is incorrect (different from what you ordered).
• ✔ The item has expired or is nearing expiry at the time of delivery.
• ✔ The product packaging was tampered with or opened upon delivery.

Please note that items like **temperature-sensitive medicines, injections, and opened healthcare products**
cannot be returned due to safety and hygiene concerns.

2. Time Frame for Returns

If your order qualifies for return or replacement, you must notify us within
48 hours of delivery by contacting our customer support team via email or phone.
Requests made after this period will not be eligible for return or refund.

3. How to Initiate a Return

To initiate a return or replacement:

• 📞 Call our customer care at +91-7023613456 or email us at homeodocs@gmail.com.
• Provide your Order ID, product details, and reason for return.
• Attach a clear photo of the damaged or incorrect product for verification.

Once your request is verified, our team will arrange for a pickup or guide you on how to return the product safely.

4. Refund Policy

Refunds are processed after the returned item is received and inspected by our quality control team.
Once approved, the refund will be initiated within 5–7 business days to your original payment method.

In case the payment was made via COD (Cash on Delivery), the refund will be processed through bank transfer or wallet credit
after confirmation of your account details.

5. Non-Returnable Items

• ❌ Opened or used medicines and healthcare products
• ❌ Products with damaged original packaging or missing labels
• ❌ Temperature-sensitive and cold-chain medicines
• ❌ Health supplements and personal care items (once opened)
• ❌ Medical devices with broken seals

6. Order Cancellation

Orders can only be cancelled before they are shipped. Once an order is dispatched, cancellation requests will not be accepted.
To cancel an order, please contact our customer care team immediately after placing your order.

7. Damaged or Wrong Product Delivery

If you receive a damaged, wrong, or tampered product, please do not use it.
Take a clear photo and inform us within 24–48 hours of delivery.
Our team will verify and replace the product or process a refund based on your preference.

8. Contact Information

For any return, refund, or replacement queries, please contact us at:

• 📞 Phone: +91-7023613456
• 📧 Email: homeodocs@gmail.com
• 🕐 Working Hours: Monday – Saturday, 9:00 AM to 7:00 PM

Thank you for choosing [homeodocs].
We value your trust and are committed to ensuring a safe, transparent, and satisfying shopping experience every time you buy from us.